At Benison, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Return Policy explains the terms under which we accept returns and issue refunds for products purchased from our website.
1. Returns
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain types of goods are exempt from being returned, such as custom products, and intimate or sanitary items.
Return Period: You have 7 days from the date of purchase to return an item.
Proof of Purchase: To complete your return, we require a receipt or proof of purchase.
Return Process:
- Contact Us: Before returning an item, please contact our customer support at{ Info@benisonstore.in } to initiate the return process. We will provide you with a return authorization number and instructions on how to return your item.
- Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
2. Refunds
Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment within 3 working days. The time it takes for the refund to appear on your account may vary depending on your payment provider.
Partial Refunds: In certain situations, only partial refunds may be granted:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 7 days after delivery.
Sale Items: Only regular-priced items may be refunded. Sale items are non-refundable.
3. Exchanges
If you need to exchange an item for the same product due to a defect or damage, or Size Issue please contact us at [Info@benisonstore.in]. We will provide you with instructions on how to proceed with the exchange.
4. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Intimate and sanitary goods.
- Hazardous materials
- Custom or personalized items.
5. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
6. Contact Us
For any questions or concerns regarding our Refund and Return Policy, please contact us at:
Benison Customer Support
Email: [Info@benisonstore.in]
Thank you for shopping with Benison! We appreciate your business and strive to provide the best customer service possible.